Handi Quilter Moxie 15 Inch Longarm Quilting Machine With 8 Foot Loft Frame

I am still have problems with the new Moxie I received about 3 weeks ago. I have tried for hours to get the tension right and have not been able to get it. I've tried everything I could by using the downloadable manual, you tube videos, ect. I've changed bobbin, changed needle, re-threaded it several times, changed to different thread, oiled the bobbin, and reviewed & redid… read more putting in all the cords and hook ups.

Also I can only get it to work in Manual mode with a tension problem. The other two do not work. Precision will not go at all. Cruise only does 4 stitches and stops. I have read the manual and have tried to do exactly how they show. I see the little house turn on (green) but nothing will happens Precision.

When I watch the You Tube videos the Moxie sounds smoother running then mine, mines sounds kind of clunky.
I sent an email to Handi Quilter a week ago and they have not got back to me by phone or email either. I have also registered my Moxie on their website.

I had a long arm several years ago and have the general ideas of how to do this. I have done free motion quilting on my sewing machine for many years too. I feel I have the basic skills to run the Moxie but it's just not working for me.

No one has called me or emailed me back to assist with this issue.

My dream machine!

Very happy with purchase!

I'm in the progress of setting the Loft frame and Moxie up.

I'm in the progress of setting the Loft frame and Moxie up.

My first and hopefully only longarm

Just learning as of now. I appreciate the fact that everything you need to get started is included.

I am in LOVE!

The machine is a game changer! Very simple to operate. I am in LOVE!

Great Purchase!

Easy to set up and I've already completed one quilt.

good for beginners

perfect intro to long arm quilting.

Beginner Quilter

First time longarm quilter...very easy to use, setup was a deal but the ease of using is great.