Grace Company Quilt Motion Quilters Creative Touch 5 Quilting Robot (Beginnings/PRO Available)

Always good service

Order was delivered in rapidly. Now to find time to install. Always good working with Sewing Machine Plus

Needs some much needed introductions

I’m learning!

So far so good!

I love Quilt Motion Quilters Touch 5

This software makes my quilting very professional looking and is easy to use.

Quilting or bust

The QCT software was on sale during Aug 2019, and combined with free shipping, this was a good value. It will allow me to start my quilting business.

Box delivered Nov. 3 - Have not opened it yet……

Tracking number: 285390798731
Status: Delivered
Salt Lake City, UT US to Myrtle Beach, SC US
Actual Delivery: Wed Nov 3, 2021 11:00 AM
https://www.fedex.com/apps/fedextrack/index.html?trknbr=285390798731

Cumbersome software instructions.

Confusing tutorial list, no sense of order regarding where to start. Found some help through Leah Day youtube. Small handbook on getting started would have helped.
Huge amount of pages to print, unable to follow a tutorial and run program with machine at the same time. Just plain cumbersome, I'm still not sure if I can free motion by clicking on release (like if you need to change… read more bobbin)or do I need to undo the belts first.

Very difficult to install/Poor instructions

Install was very confusing due to lack of instructions. It took days for customer support to call me back. I asked for someone to call me when I was at home and never got that phone call. After a week of leaving several messages every day I finally got an email and fixed the problem myself. Customer service never followed up. There is no printed manual for the software. You… read more have to figure it out the best way you can. This program is very expensive to not get any help. It is working now I hope it is worth it

difficult setup from the software installation to the hardware setup

I have had an extremely difficult time with this product and have not gotten beyond the setup stage. Perhaps, if it would actually work, I might love it, but at this pint I am very disappointed and would like to return it, but am told it is non returnable. Grace Company will send me a new motor plate, but then we will have to go through the entire setup process again. I would advise… read more those who are less than expert on quilting robotics not to get into it unless you know a technician in your area that can install it and tweak its problems.